Answers to Common Inquiries About Thai Sugar Group
What types of sugar do you produce?
Thai Sugar Group produces a comprehensive range of sugar products including raw cane sugar, refined white sugar, liquid sugar solutions, and specialty sugars such as brown sugar, icing sugar, and organic certified sugar. We also develop custom formulations for specific industrial applications.
What quality standards do your products meet?
All Thai Sugar Group products comply with international food safety and quality standards including ISO 9001:2015, FSSC 22000, and HACCP. Our facilities are regularly audited by third-party certification bodies, and our products meet the specifications of major global food and beverage manufacturers.
Are your products non-GMO?
Yes, all our sugar products are derived from non-GMO sugarcane varieties. We can provide non-GMO certification upon request.
Do you offer organic sugar?
Yes, we produce certified organic sugar that meets EU, USDA, and JAS organic standards. Our organic sugar is produced from sugarcane grown without synthetic pesticides or fertilizers and processed in dedicated production lines.
What is your minimum order quantity?
Minimum order quantities vary by product type:
- Standard products: 20-foot container (approximately 25 metric tons)
- Specialty products: 5 metric tons
- For smaller quantities, please contact our regional distributors.
What are your typical delivery times?
Delivery times depend on destination and volume:
- Southeast Asia: 1-2 weeks
- East Asia: 2-3 weeks
- Middle East: 3-4 weeks
- Europe: 4-5 weeks
- Americas: 5-6 weeks These are estimates for standard orders. Please contact our sales team for specific timing for your location.
Can you provide samples?
Yes, we provide product samples for qualified business customers. Please complete our sample request form, and our team will follow up within 48 hours.
What payment terms do you offer?
We typically work with:
- Letter of Credit (L/C)
- Telegraphic Transfer (T/T) with 50% advance payment
- For established customers, we offer various credit terms Please discuss your preferences with our sales team.
Technical Questions
What is ICUMSA and why is it important?
ICUMSA (International Commission for Uniform Methods of Sugar Analysis) is a measure of sugar color, expressed in units. Lower ICUMSA numbers indicate whiter sugar. This measurement is important for quality control and ensuring visual consistency in end products.
How should your sugar products be stored?
Our sugar products should be stored in cool, dry conditions away from strong odors and contaminants. Optimal storage conditions are:
- Temperature: 15-25°C (59-77°F)
- Humidity: Below 65%
- Protected from direct sunlight Proper storage maintains quality and prevents caking or clumping.
What is the shelf life of your products?
When stored under recommended conditions:
- Refined white sugar: 3 years
- Raw sugar: 2 years
- Specialty sugars: 1-2 years (varies by product)
- Liquid sugar: 6 months
Can you help with technical application issues?
Yes, our technical support team can assist with product selection, process optimization, and troubleshooting. For complex applications, we can arrange for our sugar technologists to visit your facility.
Sustainability
Is your production environmentally sustainable?
Sustainability is a core value at Thai Sugar Group. Our environmental initiatives include water recycling, renewable energy generation from bagasse, carbon footprint reduction, and zero-waste manufacturing. We are working toward carbon neutrality by 2030 and publish annual sustainability reports.
Do you ensure fair labor practices?
Yes, we are committed to fair labor practices throughout our supply chain. We are SEDEX members, undergo regular social compliance audits, and work with farmer cooperatives to ensure fair pricing and sustainable livelihoods.
Are you BONSUCRO certified?
We are working toward complete BONSUCRO certification across all our operations. Currently, 65% of our production is BONSUCRO certified, with full certification targeted by 2025.
Business Relationships
How do I become a distributor for Thai Sugar Group products?
We select distribution partners based on market expertise, infrastructure, financial stability, and alignment with our values. If you’re interested in becoming a distributor, please submit our distributor application form, and our business development team will contact you.
Do you offer private label manufacturing?
Yes, we provide private label manufacturing for qualified partners. We can package our sugar products according to your specifications and branding requirements, subject to minimum order quantities.
Can I visit your facilities?
We welcome visits from current and potential business partners. Plant tours can be arranged through your account manager or by contacting our headquarters. Due to food safety protocols, visits must be scheduled at least two weeks in advance.